Emotional Intelligence at Work
Develop the emotional intelligence skills that define high performers — self-awareness, empathy, active listening, rapport-building, and the ability to communicate with clarity and human connection. ✦ Part of the MyPass LMS course library — get the LMS, get access to all courses instantly
Emotional intelligence is not a personality trait you either have or don't have. It's a set of specific, learnable skills that dramatically improve how you communicate, lead, resolve conflict, and build relationships at work.
This course takes a deeply practical, evidence-based approach to emotional intelligence — grounded in real workplace scenarios rather than abstract theory. From the 4 pillars of EI to the 3 types of empathy, from active listening techniques to the exact phrases that create psychological safety, every concept is immediately applicable.
The 2026 edition reflects the realities of modern work — remote teams, AI-assisted workflows, reduced face-to-face interaction — and explores why human emotional intelligence becomes more valuable, not less, as technology advances.
Whether you're an individual contributor looking to build stronger working relationships, a manager who wants to lead with more impact, or an organization investing in people-first culture, this course provides the skills to create workplaces where people genuinely feel understood and valued.
This course is part of the MyPass LMS course library. Get your LMS plan and start enrolling your team immediately — no separate course purchase needed.
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